FAQ

Every project is different, so there’s no one-size-fits-all answer — but I’m always upfront about costs from the very first conversation. Once I understand what you need, I’ll send a clear, itemised quote before anything moves forward. No surprises, no hidden extras.

Every project is different, but a typical build usually takes between 7 and 13 weeks. The biggest thing that speeds us up (or slows us down) is how quickly we can get content and feedback from your side. We’ll give you a clearer timeline once we’ve nailed down the planning and strategy phase.

Absolutely. While I’m based in Exeter, I work with clients all over the UK entirely remotely. Most projects run smoothly over email and video calls. If you’re local and would prefer to meet in person, that’s always an option too.

Mainly your brand assets (logos, fonts, colours) and any copy or images you definitely want included. Don’t sweat it if you haven’t got everything ready yet—we’ll walk you through exactly what we need as we go.

We’re all about getting it right, but big changes after the design is signed off can sometimes shift our launch date or the budget. If you have a change of heart, just shout! We’ll chat through how it affects the project and go from there.

Absolutely. In this day and age, it’s a non-negotiable. Your site will be ‘responsive,’ meaning it’ll look just as sharp on an iPhone as it does on a massive desktop monitor.

Yes. We build with the goal of giving you the keys. We’ll show you how to swap out text or add a blog post yourself so you’re not waiting on us for every little tweak.

See our hosting and maintenance plans here. If you’ve already got a domain registered and hosting purchased for your site, just let us know.

The website is yours and yours alone. As soon as we’ve wrapped up the final payment, 100% of the ownership sits with you—we’re just here to help you build it.

Your domain is your digital “address” (e.g., www.yourbrand.com). You pay a yearly fee to keep this name registered to you. Your domain is registered with a “registrar”.

Hosting is the “land” where your website files live. Without hosting, your website has nowhere to stay on the internet. Think of the domain as your address and hosting as the house itself. A fast, secure host ensures your site stays online and loads quickly.

A sitemap is a website’s architectural blueprint, mapping the hierarchy of pages to ensure a logical user journey. It functions both as a visual guide for planning navigation and as an XML file that helps search engines index content efficiently.

A wireframe is a low-fidelity skeletal framework of a webpage that focuses on layout, functionality, and content placement without using colours or graphics. It acts as a visual guide to define where elements like buttons and text sit, ensuring the site’s basic structure and user experience are solid before moving to the aesthetic design phase.

A “Call to Action” is a button or link that tells your visitor what to do next. “Book Now” or “Get a Quote” are common examples. Every page needs one to be effective! Every page should have a clear goal. We’ll work together to define the primary CTA for each section of your site.